After logs out and closes the cloud drive computer version, please uninstall the cloud drive computer version, then follow step 3 to clear the computer's cache files, and finally please reinstall the cloud drive computer version and observe.

Step 1: Sign out and quit Drive for desktop

  1. On your menu bar, click Google Drive ""and thenSettings "".
  2. Click Preferencesand thenSettings "".
  3. Disconnect account.
  4. In the pop-up window, click OK.
  5. After you are signed out of Drive for desktop, on your menu bar, click Google Drive ""and thenSettings "".
  6. Click Quit.

Step 2: Uninstall Drive for desktop

On a single computer:
Use standard procedures to uninstall the Drive for desktop application. Consult the OS instructions for your computer if you need assistance.
Across your organization:
  • On Windows, use the command:
    %PROGRAMFILES%\Google\Drive File Stream\<VERSION>\uninstall.exe --silent --force_stop

    The --force_stop argument is required if Drive for desktop is currently running. The --silent argument is optional. It will suppress uninstall dialogs and skip end-user confirmation of the uninstall.

    The UninstallString registry key for Drive for desktop, (Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6BBAE539-2232-434A-A4E5-9A33560C6283}), points to the uninstall.exe.
  • On macOS, right-click /Applications/Google in Finder, then Move to Trash.

Step 3: Clear files cached on your computer.

Before you clear the Drive for desktop cache, create a backup copy in case you need to later restore the folder. For example, you can copy your existing cache and rename it "DriveFS_old".
Once you’ve verified your reinstallation of Drive for desktop is successful, you can delete this old cache file. If your new installation doesn’t succeed, you can contact support to try to recover your old cache.
The cache folder is found here:
  • Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
  • Mac: ~/Library/Application Support/Google/DriveFS/
    On macOS, the library folder may be hidden. To find it:
    1. Open Finder.
    2. On your keyboard, hold Option.
    3. In the menus at the top of your screen, click Goand thenLibrary.
Warning: Be cautious about clearing the Google Drive for desktop cache to try to fix general problems. Files are moved here before they're uploaded. If you clear the cache before an upload is complete, that file will be lost.